Customer Service and Support Technician
7 days ago
We are looking for a Customer Service and Support Technician to join our team as a Principal IT Service Desk Administrator.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We help customers of all sizes build a digital presence that delivers results.
The ideal candidate will have a strong technical background and excellent problem-solving skills. Experience with inventory asset management and assist with procurement and tech refresh is also required.
Key Responsibilities:
- Proven abilities in PC and Mac configuration and troubleshooting, including operating systems and common applications
- Support including Tier 1 and 2 support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end-user support
- Manage asset disposal and track hardware via ITAM processes
- Provide on-site and remote client support
- Inventory Asset Management assist with procurement and tech refresh
- Create, maintain, and delete user accounts from various systems
- Maintain, support, develop, and assist in process strategies
- Maintain current desktops/laptops via push updates
- Act as initial contact for issue escalation
- Partner effectively with other IT members in remote sites
Requirements:
- Strong technical background
- Excellent problem-solving skills
- Experience with inventory asset management
- Assist with procurement and tech refresh
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