Support Technician Role

1 week ago


Cebu City, Central Visayas, Philippines Tahche Careers Full time

Tahche Careers Career Opportunity

We are seeking a talented Client Support Engineer to join our team. This role involves providing technical support to our clients, analyzing complex technical issues, and communicating effectively with clients.

Key Responsibilities

  1. Deliver high-quality technical support to clients via a ticketing system, ensuring thorough documentation and swift resolution of customer issues.
  2. Develop expertise in handling multiple computing environments across various business clients.
  3. Analyze complex network environments to identify the best approach to resolution.
  4. Efficiently diagnose and troubleshoot workstation-level incidents, demonstrating a high degree of analytical skill.
  5. Collaborate with external vendors for onsite PC hardware repair and provide necessary assistance to remote engineers.
  6. Communicate clearly and concisely with clients throughout the troubleshooting process, setting realistic expectations and utilizing relevant software tools to expedite incident resolution.
  7. Exhibit a strong sense of urgency when addressing client incidents.

Requirements and Qualifications

  • Minimum of 2-4+ years of experience in desktop support.
  • Proven expertise in application knowledge, particularly in Office and mainstream applications.
  • Strong understanding of Windows 10/11 desktop operating systems.
  • Proficiency in PC, server, and peripheral hardware troubleshooting.
  • Excellent problem-solving skills with the ability to prioritize tasks efficiently.


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