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People Operations Specialist

1 week ago

Bacolod City, Western Visayas, Philippines Wear The Shield Full time

As a key member of the Wear The Shield team, you will play a crucial role in ensuring the smooth onboarding process for new hires. This includes leading and managing the end-to-end onboarding process, conducting live training sessions, and assisting with paperwork to guide new employees through their onboarding tasks.

About Us

We are an innovative leader in the E-Commerce industry, empowering a diverse range of brands by delivering outstanding Customer Service solutions. Our goal is to provide exceptional customer experiences while continuing to grow and expand our team.

What You'll Do:

  • Lead and manage the end-to-end onboarding process for new employees, ensuring they're prepared and informed.
  • Conduct live training sessions and assist with paperwork to guide new hires through their onboarding tasks.
  • Collaborate with the Customer Success Manager to streamline onboarding for both agents and clients.
  • Provide regular updates to the Team Lead and Recruitment Manager to ensure alignment.
  • Assist with client onboarding tasks when needed.

Required Skills and Qualifications:

  • Proficiency in E-Commerce tools like Gorgias, Shopify, Zendesk, Re, and Freshdesk (required).
  • Familiarity with CRM and project management tools such as HubSpot and Monday.com.
  • Strong written and verbal communication skills.
  • Exceptional organizational skills with a keen eye for detail.
  • Self-starter mindset with the ability to coach and engage others effectively.

Benefits:

  • Competitive Pay: $5 USD per hour.
  • Paid Time Off, Health, and Dental Insurance.
  • Flexibility: Permanent, full-time remote setup.
  • Bonuses: Year-end bonus and performance-based recognition.
  • Growth Opportunities: Join one of the fastest-growing startups in E-Commerce.
  • Supportive Culture: Work with a high-performing, collaborative team.