Travel Customer Service Representative
2 days ago
Are you ready to take your career to new heights? Join TDCX, a leading BPO company, and discover a world of opportunities.
Why Choose TDCX?- Competitive remuneration and great perks
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces and engaging activities
- Strong learning and development plans for career growth
- Positive culture and flexible working arrangements
We're seeking a highly skilled and motivated individual to join our team as a Travel Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our partner brands.
Key Responsibilities:- Handle phone-in/chat enquiries of current and prospective members
- Identify cause of problems and recommend solutions
- Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
- Maintain member accounts whenever there are changes in their profiles
- Send program-related collaterals and forms
- Advise on latest promotions and mechanics
- Manage feedback/complaints and liaise with backend support to resolve members' issues
- Involve in ad-hoc projects
- Meet daily KPI requirement
- College level
- At least 1 year BPO voice experience for an international account
- Experience in an airline account and GDS system is an advantage
- Experience in chat or email support is also an advantage
- Strong verbal and written English communication skills
- Amenable to work in rotating shifts
- Can work in Ortigas Center, Pasig City
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