Travel Customer Service Representative

2 days ago


Pasig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time
Unlock Your Potential with TDCX

Are you ready to take your career to new heights? Join TDCX, a leading BPO company, and discover a world of opportunities.

Why Choose TDCX?
  • Competitive remuneration and great perks
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces and engaging activities
  • Strong learning and development plans for career growth
  • Positive culture and flexible working arrangements
What We're Looking For

We're seeking a highly skilled and motivated individual to join our team as a Travel Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our partner brands.

Key Responsibilities:
  • Handle phone-in/chat enquiries of current and prospective members
  • Identify cause of problems and recommend solutions
  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
  • Maintain member accounts whenever there are changes in their profiles
  • Send program-related collaterals and forms
  • Advise on latest promotions and mechanics
  • Manage feedback/complaints and liaise with backend support to resolve members' issues
  • Involve in ad-hoc projects
  • Meet daily KPI requirement
Requirements:
  • College level
  • At least 1 year BPO voice experience for an international account
  • Experience in an airline account and GDS system is an advantage
  • Experience in chat or email support is also an advantage
  • Strong verbal and written English communication skills
  • Amenable to work in rotating shifts
  • Can work in Ortigas Center, Pasig City


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