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Customer Service Ambassador

1 month ago

Pasig, National Capital Region, Philippines Meta Solutions Full time
Customer Service Representative

At Meta Solutions, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their travel experiences are seamless and memorable.

Key Responsibilities:
  • Travel Booking Support: Assist clients with booking travel arrangements, including flights, hotels, car rentals, and other travel-related services.
  • Travel Information: Provide detailed information about destinations, transportation options, travel requirements, and accommodations to help clients make informed decisions.
  • Customer Inquiries: Respond to client inquiries and concerns via phone, email, or chat, addressing their travel plans and bookings.
  • Changes and Cancellations: Process modifications, cancellations, and refunds for travel reservations as requested by clients.
  • Issue Resolution: Address and resolve travel-related issues, such as booking errors, lost reservations, or itinerary changes.
  • Upselling and Recommendations: Suggest additional travel services or upgrades that may enhance the client's travel experience.
  • Customer Record Maintenance: Update and maintain accurate records of client interactions, bookings, and preferences.
  • Compliance: Ensure adherence to company policies, industry regulations, and legal requirements related to travel bookings and customer data.
  • Emergency Support: Assist clients with travel disruptions caused by events such as flight cancellations, natural disasters, or personal emergencies.
  • Collaboration: Liaise with airlines, hotels, car rental companies, and other service providers to fulfill client needs and resolve issues.

We're looking for a dedicated and customer-centric individual who can provide exceptional support to our clients. If you're passionate about delivering outstanding customer service and have a keen eye for detail, we'd love to hear from you