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Customer Service Representative
1 month ago
### Job Title: Customer Service Associate
### Job Summary
We are seeking a highly skilled Customer Service Associate to join our team at Topserve Service Solutions, Inc. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, ensuring that their health insurance coverage needs are met.
### Key Responsibilities
* Greet customers in a friendly and professional manner, using a suggested script to ensure a positive experience.
* Answer telephonic and email inquiries in a timely manner, providing individuals with detailed information about their health insurance coverage.
* Utilize technical knowledge of medical terminologies to effectively communicate with customers and resolve their queries.
* Maintain accurate records of customer interactions and provide feedback to the team to improve service quality.
### Requirements
* Computer literacy and proficiency in using software applications.
* Medical allied course graduate or college-level education.
* Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.
* Ability to maintain confidentiality and handle sensitive customer information.
### What We Offer
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
### How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
### Contact Information
For more information about this role, please contact our HR department at [insert contact information].
### Note
Topserve Service Solutions, Inc. is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
### Disclaimer
The information provided is accurate to the best of our knowledge and is subject to change without notice. We reserve the right to modify or withdraw this job posting at any time.
### Language
English (en)
