Dedicated Remote Customer Support Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Title

We are seeking a skilled professional to fill the role of Remote Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to clients through various communication channels.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work independently in a remote setting. Previous experience in a call center or customer-facing role is highly desirable.

The successful applicant will be able to multitask effectively, handle multiple customer interactions simultaneously, and provide solutions to complex customer issues.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

  • High school diploma or equivalent required.
  • Previous call center experience preferred.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:

  • Competitive compensation package.
  • HMO coverage.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.

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