IT Support Specialist
3 weeks ago
We are seeking a skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for assessing and optimizing the performance of our end-user IT systems and software. You will analyze the performance of IT systems, resolve IT equipment and software issues, and provide IT support to our clients and personnel. To ensure success as a Service Desk Analyst, you should have sound knowledge of IT system analysis and experience in an IT support role.
Responsibilities:
- Testing and analyzing IT system and software performance.
- Resolving incoming client and personnel IT queries remotely via email, phone, or chat.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Documenting processes and maintaining service desk records.
- Collaborating with internal departments to ensure that IT needs are met.
- Keeping informed of advancements in IT.
Requirements:
- Associate's or bachelor's degree in computer science, information systems, or similar.
- At least two years' experience in an IT performance analysis and end-user support role.
- In-depth and current knowledge of computer programs and hardware.
- Proficiency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- Experience with Service Now.
- Knowledge of Microsoft environment.
- Knowledge of Active Directory.
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