Technical Support Professional

12 hours ago

San Fernando, Central Luzon, Philippines beBeeEngineering Full time ₱18,000 - ₱24,000
Linux Support Engineer Job Description

Canonical is seeking an experienced Linux Support Engineer to join our team. This role involves providing technical support for employees, ensuring high customer satisfaction by setting the right expectations and fulfilling commitments.

The successful candidate will be responsible for handling new cases via telephone, email, and web, acting as an internal customer advocate, keeping them updated in a timely manner, and prioritizing work to accomplish the most important and urgent tasks first.

Key Responsibilities:
  • Provide technical support for employees via telephone, email, and web
  • Act as an internal customer advocate, keeping customers updated in a timely manner
  • Prioritize work to accomplish the most important and urgent tasks first
  • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers
  • Draft and distribute technical notices for internal and external communication
Requirements:
  • Exceptional academic track record from both high school and university
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
  • Track record of going above-and-beyond expectations to achieve outstanding results
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
  • Knowledge or basic hands-on experience on 2 or more of:
    • Linux server administration
    • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
    • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
    • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
  • Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job
  • Strong written and verbal English communication skills
  • Appreciative of diversity, polite and effective in a multi-cultural, multi-national organization
  • Result-oriented, with a personal drive to meet commitments
Nice-to-have Skills:
  • Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
  • Experience with other open-source desktop technologies
  • Active contribution to open-source projects/forum/code
What We Offer Colleagues:
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long-haul company events

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