Network Performance Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeNetwork Full time ₱6,000,000 - ₱8,000,000
About Us

We are looking for a skilled Network Operations Center (NOC) Engineer to join our team. As a NOC Engineer, you will be responsible for addressing issues with end-user devices, cloud technologies, basic network troubleshooting, and providing leadership and technical career progression opportunities.

Job Responsibilities:
  • Resolve alerts primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Resolve requests primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.
  • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Projects as assigned by managers for the NOC and Support teams.
  • Documentation maintaining knowledge base, new articles, and content improvements.
  • Recommend and improve processes to drive better outcomes.
Key Skills:
  • Microsoft Windows Desktop & Server OS: General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues including OS & App Patching, OS Upgrades, Failure Remediation.
  • Cloud Products & Technologies: Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS.
  • Identity Management, Authorization, and Security: Azure AD, Okta.
  • EMM/MDM Tools: InTune, AirWatch.
  • Backups & Disaster Recovery.
  • E-Mail Technologies: General Mail Flow Troubleshooting, Archiving, Retention, Compliance.
  • Networking: Comprehension of network protocols TCP/IP, VPN, DNS, DHCP.
  • Diagnostic Toolkit: Layer 1-3 functionality.
  • Security: Resolving alerts as raised by SIEM/SOC providers, Anti-Virus.
  • Communication: Great communicators able to speak at a conversational English level.
  • Experience: 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits.
  • NOC Experience: 1+ years of NOC experience, including knowledge of ITIL-based Service Operations.
  • Patient Approach: Strong diagnostics toolkit approaches an incident with logic, conscientious of time spent on a given issue.
Desirable Qualifications:
  • Experience working in an MSP/Consultancy environment.
  • Experience with related tools such as OpsGenie, PageDuty, PRTG; Scripting with PowerShell, Automate Script, and Azure Functions.
  • Strong knowledge around RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
  • Able to design monitors to look for problem conditions in customer environments.
  • Able to design scripts to address faults automatically.
  • Certifications such as CompTIA A+, Server+, Network+ or similar.

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