Exceptional Support Services Leader

2 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time $90,000 - $105,000
Job Opportunity

We're seeking an accomplished Support Services Team Lead with exceptional technical and leadership expertise to drive our support team's performance and customer satisfaction.

The successful candidate will be responsible for guiding the support team, ensuring top-notch client service, and fostering a culture of collaboration and operational excellence.

Key Responsibilities:
  • Lead and inspire a high-performing support team to deliver excellent customer experiences
  • Manage escalations, monitor performance metrics, and promote a collaborative work environment
  • Oversee customer support tickets, guaranteeing timely resolution and clear communication
  • Administer and optimize Salesforce, including training, reporting, and automation
  • Collaborate across departments to resolve complex challenges and improve processes
Requirements:
  • Minimum 8 years of production environment experience
  • At least 5 years of SQL and team leadership experience
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience, including networking and storage
  • Excellent communication, problem-solving, and leadership skills
Desirable Skills:
  • Salesforce administration experience
  • Knowledge of Java, JSP, or jQuery
  • Utility industry or Smart Grid experience
  • ITSM/ITIL knowledge
Benefits:
  • Fully remote role with a competitive benefits package
  • 30 days annual leave, insurance, lifestyle rewards, and more
  • Opportunity to work with a global team making a significant impact in the utility industry
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

This is a unique opportunity to join a dynamic team and contribute to the success of our organization.


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