Ecommerce Customer Service Team Leader

19 hours ago

Calamba, Calabarzon, Philippines beBeeLeadership Full time ₱600,000 - ₱930,000
Job Overview

We are seeking a results-driven leader to guide our customer service teams in delivering exceptional service for e-commerce brands. The ideal candidate will have a strong command of English and experience in e-commerce customer service, with the ability to motivate and mentor our support teams to excel.

Key Responsibilities
  • Lead and monitor team performance to ensure key performance indicators (KPIs) are met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Requirements
  • A minimum of 3 years of leadership experience in a customer service environment.
  • A proven background in e-commerce customer service, with experience in Shopify, BigCommerce, or Amazon being a plus.
  • A strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
What We Offer
  • Performance and recognition bonuses.
  • Health and dental insurance.
  • Paid time off.
  • Year-end bonus.

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