Knowledge Base Content Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeContentWriter Full time $40,000 - $50,000
Job Overview

The role of a Knowledge Base Writer is critical in maintaining the accuracy and relevance of an organization's knowledge base.

  • This position involves creating guidelines for information capture, content creation, and upkeep to ensure the knowledge base remains up-to-date and useful.
  • The ideal candidate will possess strong writing skills, analytical abilities, and excellent communication skills to work effectively with stakeholders and subject matter experts.
Key Responsibilities
  1. Create high-quality content that meets the needs of various audiences, including users with different skill levels.
  2. Leverage data analytics to evaluate business impact, track usage, and optimize content efficiency.
  3. Maintain accurate and comprehensive articles by reviewing requests, implementing changes, and acting as a subject matter expert.
  4. Conduct proactive reviews to suggest updates and improvements for the knowledge base.
  5. Develop new articles as campaigns launch new policies, products, or procedures.
  6. Provide timely status updates to stakeholders.
  7. Implement change tracking strategies to ensure approval of all modifications.
  8. Edit content for clarity, grammar, and spelling.
Requirements
  • Bachelor's degree or equivalent experience in content writing or a related field.
  • Proven ability to create engaging online articles, guides, and user support content independently.
  • Proficiency in using writing and graphics tools, apps, and online platforms.
  • Able to analyze data, identify areas for improvement, and develop innovative solutions.
  • Ability to learn quickly and adapt to new situations, with a focus on self-development.
  • Effective collaboration and communication skills to work with team members and stakeholders.
  • Strong service orientation, collaboration, and teamwork mindset.
  • Copes well under pressure and enjoys a varied pace of work.
  • Aligned with the core values of respect, integrity, transparency, and excellence.
  • Flexible schedule and willingness to adjust to changing demands.

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