Customer Service Representative Opportunity

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Customer Service Representative Position Overview

MCI is a leading provider of tailored business solutions that cater to the diverse needs of clients worldwide. With a commitment to excellence and a focus on innovation, we have established ourselves as trusted partners in the industry.

We are seeking enthusiastic Customer Service Representatives to support various customer service initiatives for a range of well-known clients. In this role, you will assist customers with inquiries and provide exceptional service.

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Job Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

Required Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Compensation and Benefits Package:

  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning opportunities

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