
Customer Service Representative
1 day ago
We are seeking a highly motivated and organized individual to fill the role of Customer Service Representative. This position involves supporting inbound customer inquiries, processing orders, and maintaining high levels of service to ensure a positive customer experience.
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Support customers using our e-commerce platform, assisting with web orders, product availability, pricing, order status, and delivery tracking.
- Process sales orders and enter customer data accurately in CRM and ERP systems.
- Follow up on inbound leads, quote requests (RFQs), and web inquiries to help convert interest into sales opportunities.
Key Qualifications:
- 1–3 years of experience in inside sales, customer service, or a related B2B role.
- Excellent communication skills in English — both verbal and written.
- Strong attention to detail, organizational skills, and ability to manage multiple tasks.
- Familiarity with CRM and ERP systems preferred.
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