Multilingual Customer Service Representative
16 hours ago
We are seeking a detail-oriented and customer-focused representative to join our team.
About the RoleThis is an exciting opportunity for a customer service professional to work with a company that specializes in exterior home and cabinet painting services. As a customer service representative, you will be responsible for managing customer inquiries and providing timely resolutions via phone, email, or chat. The successful candidate will have strong communication skills, the ability to work independently, and fluency in both English and French.
Key Responsibilities:- Manage customer inquiries and provide timely resolutions
- Assist in lead generation and consultation booking
- Utilize CRM systems and customer service platforms to ensure smooth operations
- Collaborate with team members to exchange insights and continuously improve service delivery
- Stay informed about product offerings, promotions, and policies to provide customers with precise information
- Fluency in English and French
- Strong English communication skills, including the ability to understand various accents
- Experience with Microsoft Office and CRM systems (preferred)
- General computer proficiency
- Bilingual customer service representative role
- Excellent opportunities for professional growth and development
- Competitive salary and benefits package
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