Dedicated Client Solutions Specialist

20 hours ago

Marikina City, National Capital Region, Philippines beBeeAdvocate Full time $20,000 - $25,000

Job Title: Senior Customer Advocate

We're a global organization dedicated to delivering world-class client experiences.

Our team is united by our desire to connect diverse people with common values for bold impact. We employ just over a thousand team members across five countries and aim to expand our workforce to 5,000 people.

Key Responsibilities:

  • Interact with customers across multiple channels (SMS, email, chat, phone) to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Handle customer consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Proactively identify customer needs and offer thoughtful solutions, accommodations, or next steps.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Participate in initiatives that help scale support operations, optimize workflows, and enhance the overall customer experience.

Requirements:

  • Curious and authentic, with an analytical and critical thinking mindset.
  • Passionate about client satisfaction and solutions-focused.
  • At least 3 years of member or customer support experience, preferably in a fast-paced environment.
  • Previous experience supporting SaaS products and basic knowledge of cloud-based applications and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.

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