Family Care Advocacy Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCaregiver Full time ₱5,000,000 - ₱8,000,000

Empowering Family Caregivers

We are seeking a dedicated and compassionate professional to join our team in making family caregiving possible. The challenges of unpaid caregivers are well-known, with over 50 million Americans providing care without support or tools.

This is a unique opportunity to work with real families and make a meaningful difference in their lives. You will be part of a tech-powered care platform that delivers care efficiently, improves health outcomes, and provides an exceptional experience nationwide.

The Role
  • Collect, review, and accurately track required documentation from caregivers and families, ensuring compliance with state regulations and Medicaid/Medicare requirements.
  • Conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process.
  • Manage a high volume of daily phone interactions, demonstrating professionalism, empathy, and efficiency.
  • Verify that all documentation is accurate, complete, and compliant, ensuring seamless communication with families.
  • Communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
  • Maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
  • Partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.
Requirements
  • Extensive experience in customer service, administrative support, or healthcare-related roles.
  • Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
  • Compassionate, patient, and empathetic approach when supporting families and caregivers.
Our Values
  • Families First - We prioritize the needs of families and caregivers, building strong relationships through compassion and understanding.
  • Urgency with Precision - We match the urgency of families in need with our own, delivering exceptional care without compromise.
  • Relentlessly Resourceful - As a startup, we adapt quickly and make the most of limited time and resources, solving challenges creatively to deliver results.
  • Purpose with Positivity - We take our mission seriously while maintaining a positive and respectful attitude, valuing kindness and collaboration.
  • Driven to Redefine What's Possible - We challenge outdated systems and find innovative ways to deliver care, always striving to improve the experience for families and caregivers.

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