IT Technical Support Specialist

21 hours ago

Marikina City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Title

Technical Support Specialist

Job Overview

We are seeking a highly skilled and detail-oriented individual to provide technical assistance to end-users across the organization. This remote position plays a vital role in delivering exceptional IT services to employees at all levels, including senior and executive leadership.

Key Responsibilities
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an IT service management platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for virtual desktop infrastructure users.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to organizational policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
  • Utilize secure remote access tools for user computer support.
  • Troubleshoot audio and video issues during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in various systems.
  • Resolve issues related to applications and system management.
  • Monitor system health and performance using monitoring tools.
  • Release emails and manage permitted senders through email management tools.
  • Address and resolve cloud storage-related issues.
  • Deliver support and training for Microsoft applications.
Required Skills and Qualifications
  • Demonstrate exceptional organizational, time-management, and follow-up abilities.
  • Maintain confidentiality and address sensitive requests professionally.
  • Exhibit outstanding proficiency in written and verbal communication.
  • Possess strong interpersonal skills, supporting employees at all levels.
  • Operate independently and excel in dynamic, remote work environments.
  • Have prior experience providing support for PC hardware, Windows, and Apple devices.
  • Understand basic networking concepts and troubleshoot issues effectively.
  • Be experienced in Microsoft 365 applications, including Teams and OneDrive.
  • Familiar with Azure Virtual Desktop Infrastructure environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with on-premises Active Directory, particularly user and group management.
  • Knowledgeable in ITIL principles and IT Service Management frameworks.
  • Previously supported executive-level personnel.

This is a fantastic opportunity for someone who enjoys working with technology and helping others to grow and develop their careers. If you're passionate about providing excellent customer service and have a strong background in technical support, we want to hear from you

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