Technical Support Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱30,000 - ₱60,000
Technical Support Specialist

As a key member of our team, you will provide expert technical support and assistance to clients across various industries. Your primary responsibility will be to respond to technical inquiries, troubleshoot hardware, software, and network issues, and guide customers through step-by-step solutions with patience and professionalism.

Strong proficiency in English is required, both written and spoken. You must have prior call center experience and reside within a reasonable distance from our office.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications

To succeed in this role, you must possess the following skills and qualifications:

  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Some of the benefits we offer include:

  • HMO Coverage plus a dependent
  • Dental coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition
About Us

We help customers take on CX and DX challenges differently, providing industry-leading solutions across IT Services, BPM/BPO, and related fields.

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment are based on merit and qualifications and are not influenced by age, ancestry, color, gender identity or expression, genetic information, national origin, disability, or other protected characteristics.

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