Ambassador of Customer Engagement

7 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000
Job Description

We are seeking a skilled Customer Success Manager to join our team. The ideal candidate will have experience in developing strong customer relationships and driving adoption across multiple product technologies.

The successful candidate will be responsible for managing adoption campaigns, ensuring customer satisfaction, mitigating churn risk, and maintaining monthly recurring revenue.

This role requires excellent communication skills, both written and verbal, as well as the ability to lead and manage internal resources and customer-facing teams.

  • Main Responsibilities:
  • Develop strong customer relationships and drive adoption across RingCentral's multiple product technologies.
  • Manage adoption campaigns through regular updates of campaign objectives in Salesforce.
  • Ensure customer satisfaction by facilitating quarterly business reviews and executing on mutual success plans.
  • Mitigate churn risk and protect portfolio MRR growth.
  • Maintain and grow monthly recurring revenue for RingCentral's most valued customers.
  • Project management - quarterback internal and external initiatives.
  • Act as sales liaison, build internal relationships to help drive growth expansion inside the account.
Required Skills and Qualifications

To be successful in this role, you must have:

  • A minimum of 3-7 years of direct enterprise-level customer success experience.
  • A proven track record of success with verifiable history of exceeding customer satisfaction and adoption goals.
  • Driven by personal, team, and company achievement with a commitment to excellence.
  • Possess a rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
  • Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness.
  • Enterprise-ready solution-oriented mindset to understand and solve complex customer issues.
  • Experience and comfort interacting with and influencing C-level executives.
  • Excellent presentation skills from small to large audiences.
Benefits

We offer a comprehensive benefits package, including:

  • Comprehensive medical, dental, vision, disability, life insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits.
  • Voluntary supplemental health coverage and life insurance.
  • 401K match and ESPP.
  • Paid time off and paid sick leave.
  • Paid parental and pregnancy leave.
  • Family-forming benefits (IVF, preservation, adoption etc.).
  • Emergency backup care (child/adult/pets).
  • Employee Assistance Program (EAP) with counseling sessions available 24/7.
About Us

We are a leading provider of business cloud communications and contact center solutions. Our mission is to empower modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

We are committed to hiring and retaining great people because we know they power our success. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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