Cash Collection Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCollection Full time $45,000 - $55,000
Cash Collection Specialist Job Description

We are seeking a skilled and experienced Cash Collection Specialist to secure revenue generated by the sales organization, build strong customer relationships, and foster positive interaction with customers to drive and maintain ongoing relationships.

  • Contact business-to-business (B2B) customers via phone, email, or fax to discuss outstanding invoices and billing issues.
  • Manage a collections portfolio ranging from 300 to 600 accounts, focused on Canadian and/or US territory of accounts.
  • Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
  • Assess customer accounts and make decisions to release orders up to $50K for each request, and also make recommendations for any requests over $50K within the hierarchy.
  • Work with internal sales reps to proactively troubleshoot payment issues (i.e., invoicing, pricing, product/service issues).
  • Document and track collections activity and work from a monthly aging report.
  • Manage individual and department monthly receivable targets.
  • Reconcile accounts regularly.

Key Responsibilities:

  • A completed college diploma (preferably in Accounting or Finance) or related experience.
  • Two to three years of experience in corporate (B2B) collections, focusing on medium to enterprise-level customers.
  • Experience with the Accounts Receivable escalation process and taking initiative to resolve account issues (working with sales when necessary).
  • A good understanding of fundamental accounting principles.
  • Intermediate Microsoft Word and Excel skills.
  • Excellent verbal and written communication skills.
  • Similar experience managing a portfolio of accounts.
  • Customer service oriented.

What We Offer:

  • A collaborative and inclusive work environment.
  • Competitive salary.
  • Opportunities for career growth and professional development.

If you are a highly motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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