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Warehouse Management System Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines beBeeDatabase Full time $60,000 - $80,000
Job Overview

This is a mid-level support analyst position for a warehouse management system. The selected candidate will be responsible for interacting with clients and troubleshooting issues with the system. They will also need to identify and resolve mid to complex problems, create documentation, and provide solutions to the client.

The ideal candidate will work closely with the implementation team to understand business processes and communicate effectively with them.

Key Responsibilities
  • Provide technical support to clients using the warehouse management system.
  • Troubleshoot day-to-day application and/or database related issues.
  • Develop a comprehensive library of support and training documentation and resolution guides.
  • Elevate into a subject matter expert on the system.
PREFERRED SKILLS
  • Technical degree in Computer Science, Engineering, or a related field.
  • Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack.
  • Basic knowledge of SQL Server Integration Services (SSIS).
  • Basic knowledge of SQL Server Reporting Services (SSRS).
QUALIFICATIONS
  • Excellent communication skills to build and maintain collaborative relationships with team members, customers, and vendors.
  • Good understanding of Agile work practices.
  • Ability to organize own work based on priorities established.
  • Minimum 3 years of experience in an IT-related environment.
  • Minimum 3 years of experience with Microsoft's SQL Server Business Intelligence (BI) development.
  • Strong understanding and experience manipulating relational database schemas.