Customer Experience Ambassador

2 days ago

Tarlac City, Central Luzon, Philippines beBeeJob Full time $42,000 - $64,500
Customer Service Agent

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet diverse client needs.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn account management systems while improving customers' experiences during difficult times.

Candidates accepted for this role will be contacted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Key Responsibilities:
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customers' experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevail
  • Excellent interpersonal skills and the ability to build relationships with teams and customers

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