Customer Experience Representative

2 days ago

Tarlac City, Central Luzon, Philippines beBeeService Full time ₱100,000 - ₱120,000
Remote Customer Service Agent Job Description

We are seeking an enthusiastic and dedicated Remote Customer Service Agent to join our team. As a key member of our customer service initiatives, you will play a vital role in assisting customers with their enquiries and providing exceptional service.

This is a fantastic opportunity for a natural problem solver who thrives on creating memorable customer experiences. If you have prior call center experience, reside within 80km of our office, and possess strong proficiency in English, both written and spoken, we would love to hear from you.

Candidates must have a high-speed internet connection, an appropriate quiet work environment, and high language proficiency in English. Additionally, they should have work-from-home experience and be able to multitask and self-manage effectively.


Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.

Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Prior call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Able to multitask and self-manage effectively.

Benefits

We offer a competitive compensation package, including HMO coverage plus a dependent, dental coverage, in-house dental assistance worth ₱5,000, free meal during training, career growth and learning opportunities, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, employee shuttle services, company retreats and off-site events, and more.


About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We value our employees and provide a supportive and inclusive work environment.

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