Customer Service Representative

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱297,000 - ₱423,000
Customer Support Role

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist.

This is an exciting opportunity to work in a dynamic environment, providing exceptional support to clients and ensuring a positive customer experience.

About the Role:

In this role, you will be responsible for providing prompt and efficient support to clients via phone, email, and chat through client CRM software.

  • You will address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • You will identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding the resolution of their issues.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
  • Participate in quality assurance initiatives and training programs.
  • Be able to adapt and adjust to business needs.
Requirements:

To be successful in this role, you will require:

  • Professional English fluency.
  • Experience using Salesforce.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
  • Fast learner with adaptability in a fast-paced environment.
  • Bachelors Degree (Nice to have).
What We Offer:

We offer a competitive salary and benefits package, including health insurance, paid time off, and professional development opportunities.

Our team is committed to creating a supportive and inclusive work environment that fosters growth and success.

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