
Senior Customer Order Coordinator
1 week ago
As a key point of contact for customer orders, you will play a crucial role in ensuring smooth processing from quotation to delivery.
The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities include:
- Efficiently handling and processing high volumes of quotations and sales orders within stipulated target times.
- Responding promptly and professionally to customer inquiries via phone, email, and web chat.
- Investigating and processing claims related to shipment delays, defective items, and pricing discrepancies.
- Collaborating with internal teams and external suppliers to address and resolve any issues related to customer orders.
Requirements:
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
- At least 3-4 years of experience in order management, sales support, customer service, or a related role.
- Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
Benefits:
- Meaningful work and growth opportunities.
- An environment that nurtures learning and provides opportunities for career advancement.
- A global reach with local impact.
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