IT Helpdesk

• Answer inbound calls, respond to emails, and ticket inquiries from clients and end-users.
• Log, track, and update issues in the ticketing system accurately and promptly.
• Perform initial troubleshooting and provide remote technical support for software, hardware, and network-related issues.
• Coordinating with field support through step-by-step solutions to resolve problems.
• Escalate complex or unresolved issues to higher-level support teams following established protocols.
• Document all interactions, troubleshooting steps, and resolutions in the system for future reference.
• Monitor open tickets to ensure timely updates and closure according to SLA targets.
• Collaborate with other IT support staff and departments to ensure seamless resolution of issues.
• Adhere to data privacy, information security, and company policies during all customer interactions.

Qualifications:

• Vocational course graduate or holder of any IT-related certification.
• 1–2 years of experience in a helpdesk, call center, or customer service role (technical support experience preferred).
• Familiarity with ticketing systems, remote desktop tools, and troubleshooting procedures.
• Good problem-solving skills with the ability to explain technical concepts in simple terms.
• Strong communication and interpersonal skills.
• Willing to work on shifts, weekends, and holidays as needed.
• Amenable to work in Parañaque & Makati.

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion

Work Location: In person