Senior Remote IT Technician

14 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱5,500,000 - ₱7,000,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly motivated and detail-oriented individual to provide technical support to end-users across our organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.

  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.

Key Responsibilities:

  • Level one triage for VDI users.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to company policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.

Required Qualifications:

  • Demonstrates exceptional organizational, time-management, and follow-up abilities.
  • Maintains confidentiality and addresses sensitive requests with the utmost professionalism.
  • Exhibits outstanding proficiency in both written and verbal communication.
  • Possesses strong interpersonal skills, supporting employees at all organizational levels.
  • Operates independently and excels in dynamic, remote work environments.

Benefits:

  • Familiarity with Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Knowledge of Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiarity with on-premises Active Directory, particularly user and group management.

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