
Remote Project Coordinator
17 hours ago
The primary role of this position is to provide exceptional customer service support. Key responsibilities include assisting the Service Manager in guiding the Service Technician Team, understanding their daily schedules, performance goals, and expectations.
This role requires a high level of professionalism with clients and staff, providing excellent customer service while establishing a positive rapport with the client.
Responsibilities include answering and addressing all service calls in a timely manner, contributing as a team member to mitigate problems and issues, transcribing information into required electronic format, preparing and updating document data files, and complying with data integrity and security policies.
Additionally, this role involves assisting the Service Manager in resolving emergencies, overseeing scheduling of service teams, and providing weekly progress updates to the Service Manager and client point of contact.
Required Skills and Qualifications:- Excellent written and verbal communication skills
- Must be responsible, self-motivated, and personable
- Understand AV system functionality and installation processes
- Proficient with Microsoft Office, Keynote, and Adobe Acrobat
This role offers a competitive rewards package, including above-market compensation, healthcare coverage, paid time-off, group life insurance, and performance bonuses.
Additionally, this role provides opportunities for career growth and development, including continuous learning and professional advancement.
Others:As a member of our team, you will have access to training and development resources, including project management certification and industry-recognized courses.
Our inclusive culture celebrates diversity and fosters an environment where everyone can thrive and contribute to our collective success.
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