IT Infrastructure Specialist

1 week ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱2,000,000 - ₱2,500,000
Job Overview

We are seeking a highly skilled IT Support Specialist to join our team. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration.


Key Responsibilities
  • Deliver technical support to end-users via multiple communication channels.
  • Troubleshoot and resolve complex hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment to ensure optimal performance.
  • Administer user accounts and access in various platforms to ensure security and compliance.
  • Manage SaaS applications including Zoom, Slack, and 1Password to streamline operations.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.
  • Collaborate with the IT team to improve internal processes and infrastructure.
  • Stay updated with emerging technologies and recommend improvements to enhance service delivery.

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