IT Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱550,000 - ₱700,000

Are you ready for new challenges and opportunities?

Job Overview

We strive to streamline IT support and provide managed solutions with a strategic consulting and global leadership management approach.

Our solutions are designed exclusively for emerging pharma and biotech organizations, freeing clients from internal IT demands and allowing them to rapidly advance their mission.

This role offers an opportunity to join our proven team, culture, and strategy to drive innovation in the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Key Responsibilities
  • Provide end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform and document daily ticket follow-ups with end-users within respective ticketing systems.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications on devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
Required Skills and Qualifications
  • A reliable, high-speed internet connection is required.
  • CompTIA A+ certification is mandatory.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory is essential.
  • 1+ year of Mac OS experience is preferred.
  • Experience with the ServiceNow ticketing system is necessary.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control is required.
  • Experience remotely troubleshooting windows hardware and software break/fix issues is essential.
  • 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment is necessary.
  • Technical proficiency with common hardware, software, and technologies, including Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts is required.
  • Understanding of call center metrics and KPIs is necessary.
  • A college or technology school degree is preferred.
  • Ability to multitask and experience working in a fast-paced environment is required.
  • Strong technical troubleshooting and customer service skills are essential.
  • Strong verbal and written communication skills are necessary.
Benefits

Monday-Friday, 9:00 am - 6:00 pm EST

Work Environment

This role involves working in a dynamic and innovative environment where collaboration and teamwork are highly valued.

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