Technical Client Service Professional

24 hours ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCommunication Full time ₱800,000 - ₱1,200,000
Job Overview:

The Software Support Specialist II plays a pivotal role in our organization, providing exceptional support to clients.

Main Responsibilities:
  • Deliver timely and effective support via multiple channels
  • Collaborate with cross-functional teams to troubleshoot and resolve complex issues
  • Maintain an extensive knowledge base of products and services
  • Participate in regular queue reviews and provide guidance to junior team members
  • Identify trending issues and potential software defects to leadership and development
Key Skills and Qualifications:

To succeed in this role, you will require:

  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Basic understanding of IT, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
Educational Requirements:

A Bachelor's degree in a related field or equivalent business experience is preferred.

This role may require minimal travel.

Our company is committed to building a diverse and inclusive workforce.



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