Technical Service Lead

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeSkill Full time ₱550,000 - ₱750,000
Job Title

The Customer Support Manager role involves overseeing a team of technical professionals who provide inbound break/fix and how-to support to customers. The successful candidate will be responsible for managing team performance, career development, and maintaining the highest standards of customer service.

Key Responsibilities:
  • Lead a team of 10-12 Customer Support Engineers in providing exceptional customer service.
  • Monitor and oversee Support quality and SLA adherence, including coaching and CSAT follow-up.
  • Develop individualized career plans to enhance team member growth and engagement.
  • Collaborate with cross-functional teams to drive alignment and success outcomes.
Requirements:
  • A self-motivated individual capable of working independently with limited guidance.
  • Ownership and accountability for driving results and solving problems.
  • Demonstrated grit and determination to achieve success.
  • Excellent communication and collaboration skills.
  • A desire to learn new technologies and adapt to a complex technical ecosystem.


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