Technical Services Professional
24 hours ago
As a professional services contact center engineer, you will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center designs, builds, and training.
This role requires a strong technical background, excellent communication skills, and the ability to manage multiple projects simultaneously. You will be responsible for all technical aspects of project implementation and project management, executed to industry standards and within agreed timelines.
- Manage the implementation of Contact Center projects, ensuring that all tasks are completed on-time and meet quality expectations.
- Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
- Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and the organization.
We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, and 401K match. Our work culture is recognized as a Best Place to Work by Glassdoor and the Top Work Culture by Comparably.
Key Responsibilities:
- Develop and implement strategic plans for Contact Center projects, ensuring alignment with business objectives.
- Collaborate with cross-functional teams to deliver high-quality solutions that meet customer needs.
- Provide technical guidance and support to ensure successful project execution.
Requirements:
- Proven experience in contact center engineering, with a focus on technology implementation and project management.
- Strong understanding of industry trends and best practices in contact center design and operation.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
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