Mandarin Technical Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000
Mandarin Technical Specialist Role

This Mandarin Technical Specialist position provides 24/7 technical assistance for transaction initiation and reporting.

Main Responsibilities
  • Manage and resolve client inquiries via phone, email, and internal case transfer.
  • Advocate for clients to ensure their needs are met when working with business partners.
  • Troubleshoot connectivity issues, processing failures, and transactional inquiries.
  • Proactively address processing errors or platform changes with clients and internal partners.
Key Requirements
  • Strong verbal and written communication skills in English and Mandarin.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Effective analytical approach and complex problem-solving skills.

This role is ideal for individuals who possess excellent communication and technical skills, with the ability to provide timely and effective solutions to clients.

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