Returns and Claims Specialist

4 days ago


Manila, National Capital Region, Philippines Shopee Full time
Role Overview

This Returns and Claims Specialist role is responsible for managing the return to shipper/seller process at Shopee, ensuring efficient parcel dispatch and minimizing claims on returns to shipper. The ideal candidate will have a strong understanding of logistics and e-commerce processes.

Key Responsibilities
  • Manage Return to Shipper processes to meet company standards
  • Collaborate with claims team to resolve issues and improve processes
  • Work closely with SOC Ops, Middle Mile, and Fleet Management teams to achieve timely parcel dispatch
Requirements
  • Bachelor's degree in Industrial/Management Engineering or related field required
  • Minimum 5-8 years of experience in logistics, e-commerce, or related fields
  • Strong analytical and problem-solving skills
  • Knowledgeable in using process improvement tools
  • Familiarity with MS Office and Google Applications
  • Excellent communication and interpersonal skills
  • Ability to work in Meycauayan, Bulacan


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