Customer Service Operations Specialist
4 weeks ago
Tangent Solutions, Inc. is seeking a skilled CUSTOMER SERVICE OPERATIONS SPECIALIST to join our team.
About the Job
This role will be responsible for providing top-notch customer service, ensuring timely resolution of client inquiries, and delivering exceptional support to our customers.
Key Responsibilities
- Client Communication: Respond to customer inquiries via phone or email, addressing their concerns and providing necessary information in a timely manner.
- Issue Resolution: Analyze customer requests and provide effective solutions, escalating complex issues to the Field Technical Support Section when necessary.
- Complaint Handling: Ensure effective handling of customer complaints, classifying and resolving them promptly.
- Feedback and Reporting: Provide regular feedback to clients regarding request, query, and complaint status, preparing reports as needed for submission to project managers.
Requirements
- Education: Graduate of an academic course in ABM or STEM, with a National Certificate in Customer Services being a plus.
- Technical Skills: Proficient in Windows-based applications and capable of learning customer service software.
- Communication Skills: Excellent verbal and written communication skills, with the ability to type at least 30 words per minute.
About Us
Tangent Solutions, Inc. is a leading provider of innovative solutions, committed to delivering exceptional customer experiences. We offer a competitive salary package, including a base salary range of $45,000 - $60,000 per annum, depending on location and experience.
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