Customer Service Operations Specialist

4 weeks ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time

Tangent Solutions, Inc. is seeking a skilled CUSTOMER SERVICE OPERATIONS SPECIALIST to join our team.

About the Job

This role will be responsible for providing top-notch customer service, ensuring timely resolution of client inquiries, and delivering exceptional support to our customers.

Key Responsibilities
  • Client Communication: Respond to customer inquiries via phone or email, addressing their concerns and providing necessary information in a timely manner.
  • Issue Resolution: Analyze customer requests and provide effective solutions, escalating complex issues to the Field Technical Support Section when necessary.
  • Complaint Handling: Ensure effective handling of customer complaints, classifying and resolving them promptly.
  • Feedback and Reporting: Provide regular feedback to clients regarding request, query, and complaint status, preparing reports as needed for submission to project managers.

Requirements
  • Education: Graduate of an academic course in ABM or STEM, with a National Certificate in Customer Services being a plus.
  • Technical Skills: Proficient in Windows-based applications and capable of learning customer service software.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to type at least 30 words per minute.

About Us

Tangent Solutions, Inc. is a leading provider of innovative solutions, committed to delivering exceptional customer experiences. We offer a competitive salary package, including a base salary range of $45,000 - $60,000 per annum, depending on location and experience.



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