Customer Relations Coordinator

2 months ago


Pasig, National Capital Region, Philippines Mida Food Specialist Full time

Job Description: The Customer Relations Assistant is responsible for receiving and processing customer requests, quotations, and orders. Key responsibilities include making quotations on standard items, writing orders, and relaying order information to customers. The role also involves coordinating with other departments to handle purchase orders and provide customer service.

Duties:

  • Answer phone and take orders from customers
  • Document customer orders (Sales Order, Sales Invoice) properly
  • Retrieve customer information, stock status information, and purchase order status to make changes
  • Contact customers if an item is out of stock to determine a resolution
  • Answer customer questions regarding products and usage
  • Address customer complaints and order issues
  • Coordinate with Sales, R&D, and Operations regarding processed items, developmental products, and product allocation
  • Recommend and direct product substitution
  • Monitor inventory status of critical items
  • Turn-over documents smoothly (invoices, credit memos, return slips)
  • Prepare daily sales report


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