Customer Experience Representative

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱136,544 - ₱255,784

As a valued team member, you will be responsible for delivering exceptional customer service through in-bound calls.

Key Responsibilities:
  • Provide outstanding customer service skills to ensure the highest level of customer satisfaction
  • Communicate effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalates calls as needed
  • Documents all calls appropriately and follows established procedures
  • Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
  • Attends all scheduled training sessions as required
  • Achieves other general tasks as required or necessary
Requirements:
  • High School Diploma or equivalent
  • Must be 18 years or older
  • 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
  • Effective communication and literacy skills
  • Professional proficiency (speaking, listening, and reading) in English and target language
  • Ability to interact with customers from diverse backgrounds
  • Excellent computer skills with quick and accurate typing, ability to open multiple applications at once and review documents with attention to detail and accuracy
  • Quality Customer Service Skills
  • Ability to handle escalated calls with empathy and professionalism
  • Decision making and problem-solving skills
  • Excellent time management skills

We are committed to providing equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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