Success Enablement Professional

4 days ago


Cebu City, Central Visayas, Philippines QIMA Full time

About QIMA

QIMA is a leading provider of quality control and compliance solutions in the consumer products, food, and life sciences industries. With a presence in over 100 countries, we offer a wide range of services to help our clients achieve quality excellence.

Job Overview

The Customer Success Associate will work closely with our fast-growing Customer Success Management team to ensure seamless customer experiences. This includes maintaining and improving processes, collaborating with clients to maximize their results with our software solution, and acting as a trusted advisor to support their digital transformation.

Key Responsibilities

  • Managing customer data, including products, POs, entities, checklists, and measurement charts.
  • Streamlining the integration process between QIMAone and the QIMA Service Platform.
  • Providing top-notch support to clients through the Customer Service chat, addressing their queries in a timely manner.
  • Preparing comprehensive onboarding materials for new customers.

Collaboration and Innovation

  • Contributing to internal projects aimed at formalizing and standardizing processes, ensuring clarity and consistency across the organization.
  • Developing models to address current business questions, validating conclusions, and presenting findings to stakeholders.
  • Assisting in the creation of quotation files and following the invoicing process.

Maintaining Quality and Efficiency

  • Regularly reviewing QIMAone Brand accounts to monitor activity and respond promptly to any concerns.
  • Ensuring all tickets are handled according to the agreed-upon Service Level Agreement.
  • Following up with new users to confirm their training completion.

Value-Added Services

  • Preparing detailed follow-up materials after demos, including email communications and dedicated handbooks.
  • Developing engaging videos for demo and training purposes.
  • Managing login information and creating aliases for secure access.
  • Preparing comprehensive test and defect checklists based on client documents and best practices.

Requirements and Qualifications

  • A degree in Business or a related field.
  • Excellent written and verbal communication skills in English.
  • Self-driven, independent, and a collaborative team player.
  • Will consider fresh graduates with high trainability.

Benefits

  • Comprehensive HMO medical insurance for employees and first dependents.
  • Generous paid leave policy.
  • Opportunities for team-building and social activities.
  • Free coffee and game room facilities.
  • Competitive performance-based salary adjustments.
  • Employee recognition awards.
  • Social Awareness and Community Involvement Activities.


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