Remote Customer Support Representative Opportunity

20 hours ago

San Fernando, Central Luzon, Philippines beBeeCareers Full time ₱100,000 - ₱120,000

This role is an excellent opportunity for skilled professionals to utilize their expertise in customer service, support and problem-solving skills.

Job Description

We are seeking a talented Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer experiences through effective communication, empathy, and issue resolution.

  • Your primary goal will be to ensure that every customer interaction is positive and memorable.
  • You will be the first point of contact for customers, responding to inquiries, resolving issues, and escalating complex concerns to relevant teams.
  • As a Customer Service Agent, you will also be responsible for handling inbound and outbound calls, emails, and chats with professionalism and courtesy.

To excel in this role, you must possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Required Skills and Qualifications

To succeed in this position, you must have:

  • Previous experience in a call center or customer-facing role
  • Excellent verbal and written communication skills
  • A high level of proficiency in English, both spoken and written
  • Able to multitask and manage multiple priorities simultaneously
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Benefits

We offer a competitive benefits package, including:

  • HMO coverage plus a dependent
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Others

Please note that all employment decisions are based on merit and qualifications. We are committed to diversity, equity, and inclusion in the workplace.

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