Inbound Sales Representative
2 days ago
NOVA Signage is a leading provider of innovative, made-to-order signage solutions for sign and printing shops across North America. Our team specializes in creating custom signage, metal, and acrylic signs, illuminated LED channel letters, and neon signs. With a strong focus on customer satisfaction, we strive to deliver top-tier, custom signage solutions that enhance our partners' offerings and capabilities.
Job SummaryWe are seeking a highly skilled and motivated Customer Inbound Sales Representative to join our inbound sales team. As a key member of our team, you will be responsible for managing inbound inquiries, serving clients from inquiry to sales stage, and collaborating with our design and production teams to meet and surpass sales goals.
Key Responsibilities- Manage inbound inquiries (emails, phone calls, and live chats) and serve clients from inquiry to sales stage.
- Input and enhance lead information in our CRM.
- Prepare and present quotes for client projects, collaborating with the design team as needed.
- Engage directly with clients via phone calls to answer questions, provide suggestions, and offer creative solutions for different options.
- Establish the best customer experience and increase the quote-to-sale conversion rate.
- Understand our products thoroughly to provide creative solutions for custom projects.
- Work collaboratively with the design and production teams to meet and surpass sales goals.
- Utilize AI tools like ChatGPT/Gemini to refine communications and enhance client interactions.
- Bachelor's degree.
- Ability to work 9:30 AM-6:30 PM PST (Manila time 12:30 AM–9:30 AM, Tuesday to Saturday).
- Exceptional English communication skills (writing, speaking, and reading).
- Comfortable jumping on calls with clients; strong verbal English required.
- Experience with Gmail/G Suite; experience with Zendesk preferred; familiarity with Streak CRM is a plus.
- Minimum of 3 years of experience in sales and support, with a track record of achieving revenue targets.
- Strong mathematical skills (high school level) to understand and perform necessary calculations.
- Experience using AI tools like ChatGPT/Gemini for refining communication.
- Internet savvy, with a focus on eCommerce.
- Attention to detail.
- 13th-month salary.
- Industry-leading training in the inbound sales domain.
- Group insurance plan with one dependent covered (after 9 months with the company).
- Paid time off: 10 Canadian public holidays + 10 days paid vacation + 4 personal days per year.
- 29,000PHP to 39,000PHP + Performance bonus.
Please submit your application through this form: forms(dot)gle/jcPLG7XreQKDs2Dp8
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