Customer Sales Representative

2 days ago


Makati City, National Capital Region, Philippines HiNeon Full time
About NOVA Signage

NOVA Signage is a leading provider of innovative, made-to-order signage solutions for sign and printing shops across North America. Our team specializes in creating custom signage, metal and acrylic signs, illuminated LED channel letters, and neon signs. With a strong focus on customer satisfaction, we strive to deliver top-tier, custom signage solutions that enhance our partners' offerings and capabilities.

Job Summary

We are seeking a highly skilled Customer Inbound Sales Representative to join our inbound sales team. This is a full-time, remote job opportunity that requires exceptional English communication skills, strong mathematical skills, and experience with sales and support. The ideal candidate will be comfortable jumping on calls with clients, have a strong track record of achieving revenue targets, and be proficient in using AI tools like ChatGPT/Gemini for refining communication.

Responsibilities
  • Manage inbound inquiries (emails, phone calls, and live chats via Zendesk) and serve clients from inquiry to sales stage.
  • Input and enhance lead information in the CRM.
  • Prepare and present quotes for client projects, collaborating with the design team as needed.
  • Engage directly with clients via phone calls to answer questions, provide suggestions, and offer creative solutions for different options.
  • Establish the best customer experience and increase the quote-to-sale conversion rate.
  • Understand our products thoroughly to provide creative solutions for custom projects.
  • Work collaboratively with the design and production teams to meet and surpass sales goals.
Qualifications
  • Bachelor's degree.
  • Ability to work 9:30 AM–6:30 PM PST (Manila time 12:30 AM–9:30 AM, Tuesday to Saturday).
  • Exceptional English communication skills (writing, speaking, and reading).
  • Comfortable jumping on calls with clients; strong verbal English required.
  • Experience with Gmail/G Suite; experience with Zendesk preferred; familiarity with Streak CRM is a plus.
  • Minimum of 3 years of experience in sales and support, with a track record of achieving revenue targets.
  • Strong mathematical skills (high school level) to understand and perform necessary calculations.
  • Experience using AI tools like ChatGPT/Gemini for refining communication.
  • Internet savvy, with a focus on eCommerce.
  • Attention to detail.
Perks from NOVA Signage
  • 13th-month salary.
  • Industry-leading training in the inbound sales domain.
  • Group insurance plan with one dependent covered (after 9 months with the company).
  • Paid time off: 10 Canadian public holidays + 10 days paid vacation + 4 personal days per year.
Compensation
  • 29,000PHP to 39,000PHP + Performance bonus.


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