Customer Engagement Specialist

6 days ago


Manila, National Capital Region, Philippines Lavu Inc Full time

Lavu Inc is a rapidly growing scale-up in the SaaS and Payments industry, dedicated to revolutionizing the restaurant industry. We are seeking an exceptional Customer Engagement Specialist who not only possesses strong relationship-building skills but also shares our customer-first mindset.

This role will be responsible for managing a portfolio of clients in your assigned territory, ensuring their satisfaction and success. Working closely with teams across departments, you will strive to understand each client's unique business needs and cultivate strong relationships.

Key Responsibilities:

  • Manage a portfolio of clients in your assigned territory, serving as their primary point of contact and building lasting relationships through in person, phone and email interactions.
  • Understand clients' business goals, challenges, and requirements to effectively tailor our solutions and services.
  • Provide regular updates and guidance to clients, keeping them informed of new features, functionalities, and industry best practices.
  • Collaborate with internal teams, including sales, support, and product, to address client needs and ensure a seamless customer experience.

Requirements:

  • Proven experience as a Customer Experience Manager or similar role, preferably in a SaaS or technology-driven environment.
  • Exceptional relationship-building and communication skills, with the ability to establish rapport and trust with clients.
  • Strong problem-solving and analytical skills, with the ability to understand complex business needs and recommend effective solutions.
  • Customer-centric mindset with a genuine passion for helping clients succeed.
  • Technical aptitude and ability to quickly grasp and effectively communicate technical concepts to non-technical audiences.

What You'll Do:

  • Build strong relationships with clients, understanding their business objectives and identifying how Lavu can meet their needs.
  • Deploy iPad POS solutions and provide on-site support as needed.
  • Train clients on utilizing Lavu POS to optimize their business operations.


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