Strategic Human Resources Business Partner

About Us

To Look Well, you Have to be Well.

This is the beauty standard set by Luminisce, a skin care and laser institute that provides premium skin, body, and wellness solutions that are tailor-fit to every individual's specific needs. Luminisce combines natural and alternative therapies with science-backed programs - a holistic approach for optimum health and beauty.

Luminisce is founded by wellness expert and health advocate Dr. Kristina Reyes, an internationally-trained medical professional having completed her Diploma in Dermatology from King's College and Master of Science in Clinical Dermatology from St. John's Institute of Dermatology at Guy's & St. Thomas Hospital in London.

Mission

Our Boutique Clinic provides the Best Customer Care Experience through innovative treatments using the latest cutting edge technology represented by our Globally Trained Healthcare Professionals.

Vision

"To make people beautiful inside and out."

Values Statement

Serving with Authenticity

About the Role

The Strategic HR Business Partner will lead strategic people initiatives across performance management, employee experience, HR operations, and training. This role ensures that HR systems, processes, and culture align with Luminisce's mission of service excellence. Acting as a key advisor to leadership, the SHRBP drives accountability, engagement, and continuous improvement through values-based practices and data-driven execution.

Luminisce Culture Fit

Serving Wholeheartedly (Malasakit)

Demonstrates a genuine commitment to the well-being and success of every team member. This means going beyond job descriptions—personally welcoming new hires, checking in on staff during high-pressure periods, and proactively resolving concerns before they escalate. Malasakit shows up in the small, consistent acts of care: patiently guiding someone through a new process, improving workflows to reduce stress, and celebrating wins with sincerity. A true servant-leader, this person creates a culture where people feel seen, supported, and valued.

Integrity

Upholds the highest standards of honesty, fairness, and discretion. This person is trusted with sensitive information and consistently chooses the ethical path—even when it's inconvenient. They enforce policies with consistency and compassion, ensuring that every employee feels protected and respected. Whether navigating a compliance issue or mediating a conflict, they lead with transparency and courage, reinforcing Luminisce's reputation as a principled and trustworthy organization.

Learner's Mentality

Embodies bukas-isip and a relentless drive to grow. This person actively seeks out new HR practices, reflects on feedback, and adapts quickly to change. They read, listen, and ask questions—not just to stay informed, but to elevate the team. They foster a safe space for curiosity, where employees feel empowered to propose ideas and learn from mistakes. Coachable and humble, they model continuous improvement and inspire others to do the same.

Commitment to Excellence

Sets and upholds world-class standards in every aspect of HR—from onboarding to training to performance systems. Excellence is not just about doing things right; it's about doing them with purpose and precision. This person ensures that every SOP is clear and practical, every training session is engaging and effective, and every HR process reflects Luminisce's promise of the "Best Customer Care Experience." They hold themselves and others accountable, driving execution with discipline and pride in the brand.

Key Responsibilities

Performance & Culture

• Design and implement a performance management framework with clear KPIs and values-based evaluations.
• Facilitate regular reviews, feedback cycles, and recognition programs tied to customer experience and service excellence.
• Coach managers on delivering feedback and driving team accountability.

Onboarding & Training

• Build and manage onboarding programs that accelerate integration and productivity.
• Develop and deliver training plans that support technical, service, and leadership development.
• Track training impact and ensure alignment with performance goals.

HR Operations & Compliance

• Maintain and update HR policies, SOPs, and employee handbooks.
• Ensure compliance with labor laws and internal standards.
• Handle employee relations with fairness, integrity, and discretion.

Process Excellence & Metrics

• Map and optimize HR workflows for consistency and clarity.
• Establish HR dashboards to monitor onboarding, training, performance, and retention.
• Partner with leadership to identify trends and drive strategic improvements.

Qualifications

• Bachelor's degree in HR, Business, or related field; advanced credentials preferred.
• 5+ years in HR leadership roles with experience in performance, training, and operations.
• Strong execution discipline, analytical mindset, and coaching capability.
• Familiarity with HRIS, LMS, and process documentation tools.
• Deep alignment with Luminisce's core values: Malasakit, Integrity, Learner's Mentality, and Commitment to Excellence.