Customer Experience Specialist
1 week ago
The Customer Service Analyst role is pivotal in evaluating customer service operations and providing actionable insights to enhance the overall customer experience.
Key Responsibilities- Evaluate and analyze customer service activities, including call center metrics, customer feedback, and service trends.
- Track and report on key performance indicators such as first contact resolution, response time, and customer satisfaction.
- Identify root causes of service challenges and recommend process improvements.
- Collaborate with cross-functional teams to implement enhancements.
- Develop and maintain data-driven dashboards, reports, and presentations for management review.
- Provide actionable insights to support training programs and knowledge base development.
- Maintain accurate data and ensure compliance with industry standards.
- Legally eligible to work as an independent contractor.
- Strong written and verbal communication skills in English.
- Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and business intelligence tools.
- Skilled in documentation, research, and issue resolution.
- Ability to prioritize tasks, manage multiple projects independently, and maintain accuracy.
This role requires a collaborative, customer-focused approach with a proactive attitude. The ideal candidate will possess strong interpersonal and negotiation skills, able to work diplomatically across teams.
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Customer Experience Specialist
1 week ago
Barcelona, Philippines beBeeEXPERIENCE Full time ₱300,000 - ₱400,000Job DescriptionWe are seeking a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services.In this role, you will collaborate with internal and external teams to handle customer needs and provide...
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Customer Experience Specialist
1 week ago
Barcelona, Philippines beBeeCustomerExperience Full time ₱80,000 - ₱100,000Customer Experience SpecialistMCI is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls.Key Responsibilities:Resolve customer issues efficiently and effectively.Research and retrieve...
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Customer Experience Specialist
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Barcelona, Philippines beBeeCustomer Full time $45,000 - $60,000Job Title:We are seeking a highly skilled Customer Experience Specialist to join our team.
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Customer Experience Specialist
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Customer Experience Excellence Specialist
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Barcelona, Philippines beBeeAutomotive Full time ₱80,000 - ₱150,000Freelance Automotive Experience SpecialistWe are seeking a highly skilled and experienced individual to evaluate luxury automotive experiences. This is a freelance project-based position with flexible working hours.As an Automotive Experience Specialist, you will be responsible for discreetly assessing customer experiences at various luxury automotive stores...
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Customer Experience Representative
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Customer Experience Ambassador
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Barcelona, Philippines beBeeCustomer Full time ₱320,000 - ₱520,000Job Role SummaryWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and ensuring customer satisfaction.Main ResponsibilitiesProvide timely and efficient support to clients via phone, email, and chat using CRM software such as...
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Customer Experience Expert
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Barcelona, Philippines beBeeSupport Full time ₱250,000 - ₱350,000Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through prompt and effective issue resolution.Key responsibilities will include troubleshooting technical issues, providing...
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Delivering Exceptional Customer Experiences
1 week ago
Barcelona, Philippines beBeeCustomer Full time ₱15,000 - ₱20,000Remote Customer Support SpecialistThe role of Remote Customer Support Specialist involves providing exceptional service to customers, helping them with their inquiries and issues in a timely and professional manner.This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and making a positive...
