Technical Support Specialist

1 month ago


Metro Manila Mandaluyong Shaw, Philippines Metacom Solutions Full time

We are Metacom Solutions, a leading provider of innovative solutions. Our team is seeking an experienced Technical Support Specialist to join our Web Hosting department.

The ideal candidate will have at least 1 year of BPO work experience or 6 months of experience in web hosting companies. They should also possess strong sales and technical skills, with a minimum of 6 months of experience in each area. A high school diploma is required, as well as proficiency in computer and smartphone operating systems.

In addition to these basic qualifications, we require extensive knowledge of internet technology, including various web browsers, browser troubleshooting, and common email applications such as Outlook. The ability to assemble a desktop computer and expertise in web hosting technologies, including content management systems like WordPress or Joomla, are also essential.

Our ideal candidate will be familiar with website scripting languages such as PHP and databases like MySQL. They should also be knowledgeable about network protocols like SSH, FTP, and SFTP, as well as DHCP, DNS, TCP/IP, internal server errors, and resolution. Familiarity with SMTP protocols, POP/IMAP/Active Exchange differences, and strong data entry skills are also required.

This role involves onsite work and requires the ability to work effectively in a team environment. If you are a motivated individual with excellent technical skills and a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.


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