Real-Time Operations Coordinator

1 week ago

Manila, National Capital Region, Philippines beBeeOperations Full time $40,000 - $64,000
Job Overview

The primary function of the Real-Time Operations Coordinator is to oversee the day-to-day operations of various accounts by monitoring productivity, attendance, and performance metrics in real-time.

Key Responsibilities:
  • Monitoring and Analysis: Review daily reports from internal tools and collaborate with the Reports Team to ensure seamless data integration. Monitor live dashboards for team member status, productivity levels, and performance trends.
  • Reporting and Communication: Provide timely alerts during shifts to help troubleshoot issues before they impact client perception. Prepare detailed daily summaries on attendance, productivity, and performance patterns.
  • Collaboration and Support: Partner with Operations/Client Services Managers to provide actionable insights that support retention and growth initiatives.
  • Performance Metrics: Accuracy and timeliness of daily reports. Response time for real-time alerts to Ops/CSMs.
Required Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field (desired).
  • 1-2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Strong analytical and problem-solving skills.
Benefits of this Role:
  • Contribute to the smooth operation of various accounts.
  • Opportunity to grow professionally in a dynamic environment.
Additional Information:

This role requires a proactive and detail-oriented individual who can work effectively in a fast-paced environment.

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