Operations Coordinator

14 hours ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $6,600 - $8,400
Job Overview

We are seeking a self-sufficient, tech-savvy and service-driven support professional to join our growing real estate operations team. In this role, you'll be responsible for delivering exceptional technical and administrative support to real estate agents and clients through live chat, email and phone.


Key Responsibilities
  • Support Clients: Serves as the first point of contact for agents, brokers and clients seeking platform assistance via chat, email and phone using tools like Intercom, Dialpad and Salesforce.
  • Troubleshoot Issues: Assists users with basic troubleshooting such as browser compatibility, password resets and connectivity issues.
  • General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.

Requirements
  • 2+ years of customer support or technical experience.
  • Experience in live chat or tech support environments.
  • Strong written and verbal English skills - able to write your own professional replies.
  • Comfortable multitasking across chat, email and task tools.
  • Quick to learn new systems and troubleshoot on your own.
  • Organized, reliable and detail-oriented.

Nice to Have
  • Real estate support.
  • Understanding of CRM tools, transaction management platforms or MLS systems.
  • Familiarity with platforms like Intercom, Dialpad, Salesforce or Google Workspace.

What We Offer
  • Competitive compensation based on performance.
  • Fully remote work with long-term opportunities.
  • Work with a collaborative and high-performing team that values your input and autonomy.

Compensation Details
  • Starting salary up to $6600 USD annually.
  • Performance-based raises up to $8400 USD.
  • Bonus incentive up to $400/mo USD based on exceeding metrics.

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